🔄 Returns & Exchange Policy

We are committed to providing high-quality products. If you experience any issues with your order, please refer to our Returns & Exchange Policy below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days from the date of delivery if any of the following applies:

• The product is damaged or has a quality issue.
• You received the wrong item (incorrect product or quantity).
• The product has less than 30 days of shelf life remaining upon delivery (excluding products specifically marked as short-dated or clearance items).

Requirements

To process your request, please ensure that:

• Photo Evidence: Clear photos or videos showing the issue must be provided via email or WhatsApp.
• Product Condition: The item must be unused and returned in its original condition, including all original packaging.
• Proof of Purchase: Please provide your order number, invoice, or purchase receipt.

2. Returns & Exchange Process

Returns

1. Contact our Customer Service team.
2. We will verify your request.
3. Prepare the unused product together with the original packaging and proof of purchase.
4. Provide your preferred collection address and time.
5. We will arrange a courier to collect the item.

Exchanges

Once the exchange request has been approved, the original order will be processed as a return, and a new order should be placed through our online store.

Any price difference will be charged or refunded accordingly. If there is no price difference, no further payment is required.

3. Refund Policy

Once your returned product has been received and inspected, we will process your refund within 7 business days.

If the item is out of stock or qualifies for a refund, the refund will be transferred to the bank account provided by the customer.

Exchange Conditions

• Items must be unused and free from damage caused by misuse or improper handling.
• Products must be returned with their complete original packaging, including the outer box.
• Unfortunately, we are unable to process exchange requests for products returned without their original packaging.

📞 After-sales Support

For any return or exchange enquiries, please contact us as soon as possible:

Email: cust@laresbeauty.com

WhatsApp: +852 9330 0293

Telephone: +852 3102 1699